Cookie policy

This policy explains how T & F Joinery Ltd (“T&F Joinery”, “we”, “us”) handles personal information when you contact us or use this website. We keep the information we hold to a minimum and only use it for the purposes set out below.

Who we are

T&F Joinery is a bespoke timber joinery manufacturer based at The Old Foundry, Norwich Road, Ludham, Great Yarmouth, Norfolk NR29 5QD. T & F Joinery Ltd is a limited company registered in England and Wales, number 07374102. We are the data controller for the personal information described in this policy.

Information we collect

We only collect what we need to answer your enquiry and carry out joinery work:

• Enquiry details — your name, email address, telephone number, project location and the information you choose to send us about your project.
• Project records — measurements, drawings, specifications and correspondence needed to quote for and complete your work.
• Technical information — anonymous usage statistics such as pages visited and approximate location, where analytics cookies are accepted.

We do not knowingly collect information from children, and we do not collect special category data.

How we use your information

We use your information to:

• respond to your enquiry and provide a quotation;
• arrange site visits, manufacture and installation;
• keep records of work carried out so we can honour guarantees and aftercare;
• meet our legal and accounting obligations.

Our lawful bases are your consent (when you submit an enquiry), the performance of a contract (when we carry out work for you) and our legitimate interests in running and improving a small joinery business.

Sharing and retention

We do not sell your information. We share it only with suppliers or subcontractors where it is necessary to complete your work, and with service providers who help us run the website and our email — including our website host and, where you accept analytics cookies, Google Analytics. We keep enquiry records for up to two years and project records for as long as needed to support guarantees, typically up to six years.

Your rights

Under UK data protection law you have the right to access the information we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, and to withdraw consent at any time. To make a request, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookie policy

Cookies are small text files placed on your device when you visit a website. They help sites work properly and help owners understand how their pages are used. We keep our use of cookies to a minimum.

You can accept or decline optional cookies using the cookie banner, and you can change your mind at any time by clearing cookies in your browser settings. Blocking essential cookies may affect how parts of the site work. For more information about cookies and how to manage them, see aboutcookies.org.

Contact us

If you have any question about this policy or the information we hold about you, please get in touch.

Last updated: September 2026